This happened to me on the job once

Was looking for an insurance agency in a small rural town in Tennessee. Could not find them, so I called:

Usagi: "Hi, I was looking for your agency. Can't seem to find it."
Agent: "We are where we've always been."

I go to the spot they used to be located at - which has been bulldozed and turned into a small retail center.

Usagi: "I am at the old place. Can't seem to find your office."
Agent: "Oh, well we are over by the parts store."

I go to the parts store. No dice. I walk into the parts store and ask. They have no clue, either. Not a good sign in a small town (fewer than 5000 people).

Usagi: "I am at the parts store and cannot seem to locate you. Even the guys here don't know about your agency."
Agent: "Oh, well, the owner now operates the agency out of her house, and she doesn't want anyone over. So, bye!"