Was this manipulative?
This is my third "Dealing with the Public" post this evening. I had several memories tonight and wanted to get them down just for you, kind reader. Setting: I was a "Management Assistant" at Enterprise on Covington Pike in Memphis. This would have been spring 2000. I was actually at a point where I would be promoted soon, so I was getting the hang of the rental business at this point. Now let me tell you a few things that will help you understand this story. First, many people in Memphis had an "entitlement" mentality. They felt they deserved something for free. Working in the car rental industry in Memphis was very taxing on a person's mind for this reason. I had fewer renters like this in 18 months of rental in the Nashville area than I dealt with in a week in Memphis. When dealing with car rental operations, renters with that "entitlement mentality" often requested/demanded/expected things to be different just for them. Many people would a...