A reader wrote in with a series of questions, the answers to which would make for interesting blog fodder. Apparently, the reader came across these questions by viewing Facebook and YouTube short videos, wherein a narrator reads these questions and the answers as posted on Reddit. Reddit can certainly be entertaining.
Q - What was your best "you are speaking to the manager" moment?
For this entry, a moment from some time back. I was a manager for Hertz, Local Edition. On a particular day, I came to work in a t-shirt and blue jeans. We had a large number of vehicles returned, and although we would rent them over the next few days, they needed cleaning first. I was going to clean them and have the Management Trainees rent them.
At one point, in the afternoon, I had cleaned all of the cars, and was resting inside the branch. A customer came in, and, as luck would have it, I was the only employee available. I apologized for my appearance, and went to work assisting her with the rental. Her card declined. She asked if there was another way to pay, and I explained the cash qualification process. She clearly did not have the cash for the rental... and now it somehow became my problem. She complained. I was empathetic, but if she had no funds, then renting a car was not going to happen.
So, she asked to speak to a manager.
I grabbed my magnetic name tag off of the counter, turned around and put it on, turned back to face her, and with a shit-eating grin asked "Hi, how may I help you?"
The look on her face was priceless.
She left.
Oops! LOL
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